Will you charge extra VAT in the pledge manager?
No. The prices are VAT included for the EU and UK (we will pay for VAT ourselves). For the other countries we won’t charge extra VAT as they are exempt but sometimes the customs may apply tariffs. This can vary from country to country and it’s random (it may happen or not).
Last updated: April 23, 2022 00:37
How do you calculate shipping costs?
We will calculate by weight and the cost of shipping at this time is a bit flaky, so it’s difficult to give an estimate. Under 2kg of weight we will try to give you the minimum cost of 15€. So for example if you order the new 3 signatures paint sets you should get around 15-20€ of postage. We are going to try to give you the best deal possible in terms of shipping costs but we can’t give you an exact number right now for the previous reasons.
Last updated: April 21, 2022 08:59
How do the FREE tutorial work for people who buy paint sets?
If you buy ONE OR MORE paint sets as add ons you get:
1 - A free color theory pdf tutorial
2 - One Free tutorial of your choice between the ones created for this campaign and the ones present in the pegasoworld.com website under the tutorial section. Not one per paint set, but one total.
3 - You also get the free booklet inside each signature paint set that is a tutorial on its own explaining how to use the paints and how to achieve cool things with them.
To get more tutorials you either have to:
a) pledge the full kimera kolors range (you’ll get ALL the tutorials unlocked in this campaign for the models). This will also come with more free things.
or
b) add a model with a tutorial included as an add-on. The list is: Asteria, Asteria Mounted, Obitus Mounted, Belmuth, Nictus (that is also a kickstarter exclusive tutorial).
Last updated: April 27, 2022 04:02
What is the EARLY SHIPPING add on?
If you select that add-on you will receive 4 items earlier with a separate shipping. Those items are: - KIMERA KOLORS Base Set - KIMERA KOLORS Expansion Set - KIMERA KOLORS Cartacci Set - KIMERA KOLORS Pisarski Set
It won’t be used in any other instance, so if you don’t have those items in your order, it’s basically useless to you.
Also, if you ONLY have those items in your order, there’s no need to pay for early shipping as we will do it anyway. Be mindful in this case though, if you buy anything else that needs shipping we will ship the order in February unless you take the EARLY SHIPPING add-on.
So let’s make an example: You have in your order just the Kimera Kolors Expansion Set. During this pledge manager phase you decide to add the Pisarski Signature Set. This will allow your order to be shipped by the end of this summer roughly. If you add the Tenebrae Art Book, you’ll have to wait february for the shipping because we have to create and print the book. At this point you have to add also the Early Shipping add-on to receive paints first and the book when it’s ready.
Last updated: June 04, 2022 13:15
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.